Why don’t you accept international bank transfer, Visa or MasterCard?

International bank transfers are prohibitive, while credit card networks don’t allow tobacco vendors to use their payment channels. Learn more…

Are the prices in your store indicated per carton or pack?

All prices in our stores are indicated for 1 Carton. 1 Carton contains 10 (200 cigarettes)

Do you share your customer’s information?

No, we do not share or sell our customers’ information to any person or agency. All the information is kept confidential and secret and is used only for shipping purposes. You can read more about Privacy Policy

Can I make an order by telephone?

Sorry, we do not process telephonic orders.

How long does it take for my order to arrive?

Shipping times range from 16 to 24 days, depending on the destination country. To most countries, delivery shouldn’t take longer than 2 weeks from the day of the dispatch. We’re still trying to wrap our heads around how the postal system works as we had packages delivered to the USA in 5 days straight, and sometimes it would take 30 days to deliver to you. We guess it’s fair to say that the delivery time is a bit random, and to our great regret, there’s nothing we can do about it. Also we have express shipping option and DHL option for faster delivery.

What countries do you ship to and how much does shipping cost?

We ship everywhere in the world! We provide Free shipping, Express Shipping costs $7.99 per carton and (DHL) costs $16.99 per carton.

Is there any bulk order discounts?

Yeap, although keep in mind that reselling tax-free cigarettes locally is probably illegal, while sharing with friends & family is definitely not!

Can I use a fake name for delivery?

We strongly advise against it because you won’t be able to retrieve your package from the post office (if they hold it for you) with your ID and the shipment will then be lost.

Do I need to sign for my shipment?

Our packages will not, in most cases, require your signature, but it ultimately depends on your local post. What we know for certain is that in case you’re not at home at the time of delivery and the package doesn’t fit through the parcel door chute, you will need a valid ID to pick it up from your local post office. This is also why we do not recommend using fictitious names when ordering.

What should I do if my question is not listed here?

If your question is not listed here then feel free to contact us.

FAQ’s